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Shell service station, Azaiba - Oman

Assisting our clients throughout the world,
a reference partnership with Shell

The partnership we have steadily We began working with Shell in the 1990s, in France, managing the construction of service
built up with Shell perfectly stations. In the 2000s, Shell began preferring partnerships with companies that had an
illustrates Artelia’s determination international stature and were capable of operating in several countries simultaneously. We
and ability to assist its clients all therefore took up the challenge. When Shell issued an international call for tenders in 2006,
over the world by providing them we bid for the European countries. The following year we won contracts for Germany, Austria,
with the same quality of services the Benelux countries, Italy, the United Kingdom, Scandinavia, Switzerland and certain central
in each country. Over the years, European countries (Bulgaria, Hungary, Poland, Czech Republic, Slovakia) while at the same
we have gained considerable time retaining France. In this way we learned to work with Shell by deploying our EPCM
experience in setting up offices (Engineering, Procurement and Construction Management) services throughout Europe, with
outside France and in cooperating outstanding success.
with local companies.
The creation of Artelia was a huge leap forward from all geographical, organisational and
methodological standpoints. In 2009-2010, we attempted to expand our services for Shell
to countries outside Europe, such as Russia, Canada and Argentina, but the results were
rather mixed. We therefore decided to rationalise our approach. In 2013, we created a centre
of expertise named Innofuel (which is today an integral part of the Oil & Gas Cluster). The
aim was to concentrate our international expertise, disseminate best practices and develop
innovative solutions for all issues relating to fuel distribution (construction techniques, safety,
flow management, value creation, optimisation of costs and deadlines, maintenance, etc.). This
called for a huge amount of teamwork, which paid off when we won three new countries in
2016: Oman, Thailand and the Philippines, where we succeeded in effectively transposing our
European model. In 2019, Shell also commissioned us to develop its network in Indonesia and
Mexico. These operations have now been launched and are a resounding success. Continuing
this success, in 2020, we have been awarded our first facility management contract for Shell in
Asia which further enlarges our scope of work.

92 I ARTELIA, 10 YEARS OF EXISTENCE, 100 YEARS OF EXPERIENCE